Accessibility Statement

Created: 1st November, 2024
Last Review: 1st November, 2025
Next Review: 1st November, 2026

1. Introduction

TiC Heating Solutions Ltd. is committed to ensuring digital accessibility for all users, including individuals with disabilities. We recognise that accessibility is an ongoing responsibility and are committed to continually improving the accessibility and usability of our website to ensure an inclusive experience for all visitors.

2. Commitment to Accessibility

Our website has been designed with accessibility in mind and follows best practices outlined in the UK Equality Act 2010 and the Web Content Accessibility Guidelines (WCAG) 2.1, level AA. We are dedicated to ensuring that our website is usable by as many people as possible, regardless of ability or technology.

3. Measures to Support Accessibility

To enhance accessibility, we take the following measures:

• Ensure website navigation is simple, consistent, and logical.
• Provide appropriate alternative text for images and other non-text content.
• Structure content using semantic HTML to support screen readers and assistive technologies.
• Design forms and interactive elements with clear labels, instructions, and error identification.
• Maintain a responsive design so content adapts to different devices and screen sizes.
• Use sufficient colour contrast between text and background elements.
• Avoid content that flashes more than three times per second.
• Regularly review pages and content for accessibility issues as part of ongoing maintenance.

4. Legal Compliance

TiC Heating Solutions Ltd. seeks to comply with applicable UK accessibility legislation, including:

• Equality Act 2010 – which requires service providers to make reasonable adjustments so that disabled users are not placed at a substantial disadvantage.
• Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 – where applicable when delivering services on behalf of public sector clients.

We also monitor developments in accessibility legislation and standards, including the European Accessibility Act (EAA), to assess any potential future impact on our digital services.

5. Accessibility Features

Our website includes accessibility features such as:

• Keyboard-navigable menus.
• Screen reader-compatible layouts.
• Clear labels for interactive elements and form fields.
• Skip-to-content links to support keyboard and assistive technology users.

We recognise that accessibility can be affected by third-party tools or content and work to mitigate issues where reasonably practicable.

6. Feedback and Reporting Accessibility Issues

We welcome feedback on the accessibility of our website. If you encounter any accessibility barriers or require assistance, please contact us via email at: info@ticheatingsolutions.co.uk.

When reporting an issue, please include details of the page or feature affected and the nature of the problem where possible.

We aim to acknowledge accessibility-related enquiries within five business days and will take reasonable steps to address issues identified.

7. Ongoing Improvement

TiC Heating Solutions Ltd. is committed to continually improving the accessibility of its website. We carry out periodic reviews and audits to identify accessibility issues and make reasonable adjustments where necessary, taking into account evolving standards, user feedback, and technological developments.

8. Compliance and Review

This accessibility statement was prepared on 1st November 2024. It is reviewed annually and whenever significant changes are made to the website’s content, structure, or functionality to ensure continued relevance and accuracy.

9. Known Limitations

While we aim to ensure full accessibility across our website, some content or features may not yet fully meet accessibility standards. This may include older content or third-party integrations. We are actively working to identify and address such issues where reasonably practicable.