Privacy Policy

Created: 1st September, 2024
Last Review: 1st September, 2025
Next Review: 1st September, 2026

1. Introduction

This Privacy Policy explains how TiC Heating Solutions Ltd. (“we”, “us”, “our”) collects, uses, stores, and shares personal data when you use our website https://www.ticheatingsolutions.co.uk (the “Service”).

TiC Heating Solutions Ltd. is the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We process personal data only where we have a lawful basis to do so, including performance of a contract, compliance with legal obligations, legitimate interests, or consent where required.

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

2. How We Use Your Information

We use personal data only where permitted by law and for specific purposes, including:

• Providing and managing our services.
• Responding to enquiries and communications.
• Complying with legal and regulatory obligations.
• Improving our website and services.
• Marketing our services where permitted by law.

Our lawful bases for processing include performance of a contract, legal obligation, legitimate interests, and consent where required.

Where processing is based on consent, you may withdraw that consent at any time.

3. How We Share Your Information

We do not sell personal data. We may share personal data with trusted third parties where necessary for legitimate business purposes, including:

• Service providers (such as IT support, website hosting, or analytics providers).
• Professional advisers (such as accountants or legal advisers).
• Regulatory or law enforcement bodies, where required by law.

Any third parties processing personal data on our behalf are required to process it securely, lawfully, and only for specified purposes.

We may also disclose personal data:

• Where required to comply with a legal obligation or court order.
• To protect our rights, property, or safety, or that of others.
• In connection with a business transfer, merger, or acquisition, where personal data may form part of the transferred assets.

4. Your Rights

Under the UK GDPR, you have the right to:

• Access your personal data.
• Rectify inaccurate or incomplete data.
• Request erasure of your personal data.
• Restrict processing.
• Object to processing.
• Request data portability.
• Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at info@stuwalsh.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at http://www.ico.org.uk if you believe your data has been handled unlawfully.

Please note that withdrawing consent or restricting processing may affect our ability to provide certain services.

5. Cookies Etc.

We use cookies and similar technologies in accordance with the Privacy and Electronic Communications Regulations (PECR).

To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

6. Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, or disclosure.

While we take reasonable steps to safeguard your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Protection Officer

If you have any questions regarding our Privacy Policy or how we handle your data, please contact our Data Protection Officer (DPO) – Stuart Walsh.

We do not have a statutory requirement to appoint a Data Protection Officer but take data protection responsibilities seriously.

8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Retention periods are reviewed regularly.